Cancellation and Refund Policy

1. Cancellation

   • If you need to cancel your booking, please notify us at least 24 hours before your scheduled appointment.

   • Cancellations made within 24 hours of the appointment may be subject to a cancellation fee.

   • To cancel your booking, please get in touch with us directly via email or phone.

2. Rescheduling

   • We understand that unexpected events can arise. If you need to reschedule your appointment, please notify us at least 24 hours in advance.

   • We will do our best to accommodate your request and find a new suitable time for your appointment.

3. Refunds:

   • The following conditions will issue refunds:

     • If you cancel your booking within the specified timeframe and are eligible for a refund, the amount paid will be refunded to the original payment method.

     • Refunds may take 5-7 business days to process, depending on your financial institution.

     • In case of any discrepancy or issue with the service provided, please contact us immediately, and we will work to resolve the issue promptly.

4. No-Shows

   • If you fail to attend your scheduled appointment without prior notification, you may be charged a no-show fee.

   • No-show fees are non-refundable and will be charged to the payment method used for booking.

5. Exceptions

   • In case of emergencies or extenuating circumstances, we may waive cancellation fees or offer alternative arrangements.

   • All exceptions are subject to review and approval by Dvine Design management.

 

We strive to provide exceptional service and value your trust in us. If you have any questions or concerns regarding our cancellation and return policy, please don't hesitate to contact us. Your satisfaction is our priority.